Tisa Newcombe

INdependent Contractor| Self-Employed | January 2017-Current

SEO

Social Media Marketing

Paralegal Services

Office Services

Notary Services

501c3 Consulting

New Business Start-up Consulting

Marketing Events

Market Events

Software Consulting and Implementation

Training

Training Curriculum Development

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Senior Trainer | GC Services | August 2017-July 2020

Traveling trainer responsible for training customers on new equipment.

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Customer relations specialist responsible for handling customer issues and concerns through to completion.

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Responsible for managing the Junior Trainer.

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Responsible for new hire training for sales consultants and trainers.

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Responsible for managing training material and database.

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Responsible for SaaS customer success and retention through issue resolution, proactive problem solving, and relationship building with existing clients.

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Manage client support systems Sherpa CRM, e Automate, Print Audit Infinite

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Maintain client records

Audit newly created accounts

Enable monitoring of client equipment through Print Audit upon completion of sales process

Review and resolve issues

Manage multiple SharePoint sites for internal auditing, reporting, and internal company news site

Create and manage power automations to reduce manual work in internal processes

Assistant Operations/Project Manager | GC Services | May 2010-January 2017

Responsible for management of 75-125 agents, 4 management trainees, and 7 managers including the training and force teams.

Coordination with internal training and management teams for continuing employee development and placement.

Maintenance and development of reports needed to augment and improve statistical goals.

Development and implementation of policies and procedures as requested by client, human resources, and senior management.

Coordination with external and internal client representatives for process feedback.

Oversight of the outbound training and development program including development of an audit procedure, implementation of a Quality Assurance procedure, establishment of internal goals in the absence of client specific goals, as well as reporting and coaching procedures.

Development and maintenance of employee motivation, including contests, personality based coaching approaches, and positive reinforcement of correct behaviors.

Started as a Financial Services Agent and was promoted in 2012 to Trainer and 2014 to Assistant Project/Operations Manager

Trainer Duties

Responsible for training of New Hire agents.

Maintenance of company specific and client specific reference systems.

Maintenance of company specific and client specific training materials.

Coordination with client training teams and intra-company training teams.

Implementation of training goals for continuous training of agents to maintain client and company goals.

Responsible for development and maintenance of all internal and client training programs.

Responsible for new software testing and user experience reporting for internal design and implementation teams.

While in this position recognition was received for excellent performance in training twice (May 2013 and September 2013).

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